SMS Messaging Policy

Last updated: July 15, 2026

This SMS Messaging Policy explains how Metra Agency LLC ("Metra Agency," "we," "us," or "our") sends text messages, how you can opt in and opt out, and what kinds of messages you can expect to receive.

Quick summary:

You only get texts from us after you reach out first — by starting a chat on our website, texting us at (303) 917-2878, or giving us your number when you call or meet with us. You can reply STOP to any message to opt out, or HELP for help. We never sell or share your phone number with third parties for their marketing.

1. Who We Are

Metra Agency LLC is a small-business technology company based in Superior, Colorado. Our flagship offerings are business automations for local service businesses — including Metra Missed-Call Rescue (an automated text-back service that helps respond to missed calls within 30 seconds), automated review requests, lead follow-up, and appointment reminders — and custom websites for local service businesses (auto detailers, mobile mechanics, towing companies, plumbers, electricians, landscapers, and similar trades).

2. How You Opt In to Text Messages

You consent to receive text messages from Metra Agency LLC in one of the following ways:

By starting a conversation in the chat widget on metra.agency and providing your phone number. The chat displays our SMS disclosure; submitting your number consents you to receive texts from Metra Agency about your inquiry, scheduling, and follow-up.
By texting us first at (303) 917-2878 — for example, via the "Text Us" button on our website. Messaging us is itself your explicit invitation to reply.
By calling us at (303) 917-2878 — if we can't answer, you may receive an automated text back from our number so we can help, and your call is your request for that reply. You can also give us your number when you speak with us in person about a potential project.

We do not purchase phone number lists. We do not send text messages to numbers obtained without consent. Consent is never a condition of purchase.

3. Types of Messages You'll Receive

After you opt in, you may receive text messages from Metra Agency that include:

Missed-call text-back: If you call us at (303) 917-2878 and we can't answer, you may receive an automated text from our number letting you know we'll get back to you and asking how we can help. Calling us is your request for that reply.
Review requests: If you're a Metra client, after we complete work for you we may send you a text inviting you to leave us a Google review. Reply STOP to opt out at any time.
Replies to inquiries you've initiated: If you start a chat on our website, text us first, or give us your number, you may receive replies about your inquiry — including a link to a demo we've built for you — and follow-up messages checking on your interest.

We do not send promotional messages to third parties, affiliates, or partners. We do not sell, rent, or share your phone number with anyone for their own marketing. Messages come from either (303) 917-2878 or a dedicated 10DLC business number registered to Metra Agency LLC.

4. Sample Messages

Missed-call text-back (customer care):

Hi! This is Metra Agency — sorry we missed your call. We're with another client right now. Want me to call you back, or text me what you need? Reply STOP to opt out, HELP for help.

Review request (customer care):

Hi Mike — thanks for working with Metra Agency! If you have a minute, we'd really appreciate a quick Google review: https://g.page/r/metra-agency/review. Reply STOP to opt out, HELP for help.

Inquiry replies (when you contact us first):

Hey Mike, this is Julian with Metra Agency — thanks for reaching out. I built a free demo website for Mike's Detailing: https://metra.agency/mikes-mobile-detailing. Let me know what you think. Reply STOP to opt out, HELP for help.

Hi Sarah, just following up on the demo site we made for Sarah's Cleaning. Want to hop on a quick call this week? Reply STOP to opt out, HELP for help.

5. Message Frequency

Message frequency varies based on your conversation with us. Typically, prospective customers receive fewer than 5 messages during an initial outreach period, spread over 2 to 4 weeks. Active clients may receive messages as needed for project updates and support. You will never receive more than 10 messages in a single day from us.

6. Cost

Message and data rates may apply. Metra Agency does not charge you for sending or receiving text messages from us, but your wireless carrier may charge you standard rates based on your mobile plan. Contact your carrier for details.

7. How to Opt Out (STOP)

You can opt out of SMS messages from Metra Agency at any time by replying with any of the following keywords to any message from us:

STOP
END
QUIT
CANCEL
UNSUBSCRIBE

After you opt out, you will receive one final confirmation message acknowledging that you've been unsubscribed, and you will not receive further SMS messages from Metra Agency unless you opt back in.

You may also opt out by emailing julian@metra.agency or calling (303) 917-2878 and asking to be removed from our messaging list.

8. How to Get Help (HELP)

If you need help, reply HELP to any message from us. You will receive a message with our contact information and a brief description of our service. You can also always contact us directly:

Phone / Text: (303) 917-2878
Email: julian@metra.agency

9. Carrier Disclaimer

Wireless carriers (AT&T, T-Mobile, Verizon, and others) are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission from your wireless carrier and is outside of Metra Agency's control.

10. Privacy

Your phone number and the contents of your messages are treated as confidential. We do not sell, rent, trade, or share your phone number or message content with any third party for their marketing purposes. We may share your information with trusted service providers (such as our SMS delivery provider) solely to operate our messaging service, and as otherwise described in our Privacy Policy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

11. Contact Us

If you have any questions about this SMS Messaging Policy, or about messages you've received from us, please contact:

Metra Agency LLC
Superior, CO 80027
Phone: (303) 917-2878
Email: julian@metra.agency
Web: metra.agency