SMS Messaging Policy

Last updated: April 21, 2026

This SMS Messaging Policy explains how Metra Agency LLC ("Metra Agency," "we," "us," or "our") sends text messages, how you can opt in and opt out, and what kinds of messages you can expect to receive.

Quick summary:

You only get texts from us after you ask for them — by filling out a form on our website, submitting a Meta/Facebook lead form, or texting us first. You can reply STOP to any message to opt out, or HELP for help. We never sell or share your phone number with third parties for their marketing.

1. Who We Are

Metra Agency LLC is a small-business technology company based in Superior, Colorado. Our two flagship products are Metra Missed-Call Rescue (an automated text-back service that helps local service businesses respond to missed calls within 30 seconds) and custom websites for local service businesses (auto detailers, mobile mechanics, towing companies, plumbers, electricians, landscapers, and similar trades).

2. How You Opt In to Text Messages

You consent to receive text messages from Metra Agency or from a Metra-powered business number in one of the following ways:

By calling a business that uses Metra Missed-Call Rescue — calling the business is your direct expression of interest in that business and serves as your opt-in for an automated text-back from that business's Metra number, plus up to two follow-ups over the next 72 hours. You can opt out at any time by replying STOP.
By signing up for a Metra Agency product — for example, on the Missed-Call Rescue signup page at metra.agency/missed-calls/. The form includes an explicit opt-in checkbox you must tick before submitting; ticking it consents you to account, billing, and support messages from Metra Agency LLC.
By submitting a contact or lead form on metra.agency — including any "Get a Free Demo" or contact form. The form discloses that by submitting, you consent to receive SMS messages from Metra Agency about our services.
By submitting a Meta (Facebook or Instagram) lead form run by Metra Agency. Each lead form includes explicit language that submitting the form authorizes Metra Agency to contact you by phone, text, and email about our services.
By texting us first at (303) 917-2878 (for example, via the "Text Us" button on our website). Messaging us is itself your explicit invitation to reply.
By giving us your phone number directly during an in-person or phone conversation for the purpose of discussing a potential project.

We do not purchase phone number lists. We do not send text messages to numbers obtained without consent. Consent is never a condition of purchase.

3. Types of Messages You'll Receive

After you opt in, you may receive text messages from Metra Agency that include:

Missed-call rescue (our primary product): If you call a business that uses our Missed-Call Rescue service and they don't answer, you may receive an automated text from that business's number letting you know they'll get back to you, and offering to schedule or follow up. By calling the business first, you've expressed direct interest, which we treat as your opt-in for that one conversation.
Account messages for our subscribers: If you sign up for one of our paid services (Missed-Call Rescue, hosted website, etc.), you may receive account setup confirmations, billing reminders, support replies, and service updates (e.g., billing notices, outage alerts).
Replies to inquiries you've initiated: If you fill out a form on our website, submit a Meta/Facebook lead form for one of our products, or text us first, you may receive a reply, including a link to a demo we've built for you, or follow-up messages checking on your interest.
Appointment / project updates: Once you're an active client, you may receive appointment reminders, quotes, and project updates related to your work.

We do not send promotional messages to third parties, affiliates, or partners. We do not sell, rent, or share your phone number with anyone for their own marketing. Messages come from either (303) 917-2878 or a dedicated 10DLC business number registered to Metra Agency LLC.

4. Sample Messages

Missed-Call Rescue (customer care):

Hi! This is Joe's Mobile Detailing — sorry we missed your call. We're with another customer right now. Want me to call you back, or text me what you need? Reply STOP to opt out, HELP for help.

Hey, this is Joe's Mobile Detailing again — just checking in on the call you made earlier. Still need that detail done? I have an opening tomorrow at 10am. Reply STOP to opt out, HELP for help.

Account / subscriber messages (customer care):

Welcome to Metra Missed-Call Rescue! Your number (720) 815-4675 is now active and will text back any caller you miss within 30 seconds. Reply STOP to opt out, HELP for help.

Hey Mike — your monthly $99 subscription for Metra Missed-Call Rescue was just renewed. View receipt: https://metra.agency/billing. Reply STOP to opt out, HELP for help.

Inquiry replies (when you contact us first):

Hey Mike, this is Julian with Metra Agency — saw your form submission. I built a free demo website for Mike's Detailing: https://metra.agency/mikes-mobile-detailing. Let me know what you think. Reply STOP to opt out, HELP for help.

Hi Sarah, just following up on the demo site we made for Sarah's Cleaning. Want to hop on a quick call this week? Reply STOP to opt out, HELP for help.

5. Message Frequency

Message frequency varies based on your conversation with us. Typically, prospective customers receive fewer than 5 messages during an initial outreach period, spread over 2 to 4 weeks. Active clients may receive messages as needed for project updates and support. You will never receive more than 10 messages in a single day from us.

6. Cost

Message and data rates may apply. Metra Agency does not charge you for sending or receiving text messages from us, but your wireless carrier may charge you standard rates based on your mobile plan. Contact your carrier for details.

7. How to Opt Out (STOP)

You can opt out of SMS messages from Metra Agency at any time by replying with any of the following keywords to any message from us:

STOP
END
QUIT
CANCEL
UNSUBSCRIBE

After you opt out, you will receive one final confirmation message acknowledging that you've been unsubscribed, and you will not receive further SMS messages from Metra Agency unless you opt back in.

You may also opt out by emailing julian@metra.agency or calling (303) 917-2878 and asking to be removed from our messaging list.

8. How to Get Help (HELP)

If you need help, reply HELP to any message from us. You will receive a message with our contact information and a brief description of our service. You can also always contact us directly:

Phone / Text: (303) 917-2878
Email: julian@metra.agency

9. Carrier Disclaimer

Wireless carriers (AT&T, T-Mobile, Verizon, and others) are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission from your wireless carrier and is outside of Metra Agency's control.

10. Privacy

Your phone number and the contents of your messages are treated as confidential. We do not sell, rent, trade, or share your phone number or message content with any third party for their marketing purposes. We may share your information with trusted service providers (such as our SMS delivery provider) solely to operate our messaging service, and as otherwise described in our Privacy Policy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

11. Contact Us

If you have any questions about this SMS Messaging Policy, or about messages you've received from us, please contact:

Metra Agency LLC
3804 South Torreys Peak Drive
Superior, CO 80027
Phone: (303) 917-2878
Email: julian@metra.agency
Web: metra.agency