Precision Mobile Mechanic LLC ("we," "us," "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By contacting us, visiting our website, or using our services, you agree to this policy.
1. Information We Collect
We only collect information you voluntarily provide in order to request or receive auto repair services:
- Contact information — your name and phone number.
- Vehicle information — make, model, year, VIN (when needed), and a description of the issue you are experiencing.
- Location information — the service address where you would like us to perform work.
- Payment information — collected and processed through our payment processor. We do not store credit card numbers on our servers.
We do not knowingly collect information from children under 13, and our services are not directed at children.
2. How We Use Your Information
We use your information only to:
- Respond to service inquiries and provide quotes or estimates.
- Schedule appointments and communicate about scheduled work.
- Dispatch technicians, invoice for completed work, and follow up after service.
- Provide warranty service on past repairs.
- Comply with legal obligations (tax, accounting, or court orders).
3. SMS / Text Messaging
When you text (720) 299-4020 or submit a service request on our website, you consent to receive SMS messages from Precision Mobile Mechanic LLC related to your service request, scheduling, service updates, and follow-up. Message frequency varies based on your service needs. Message and data rates may apply.
You can reply STOP at any time to opt out of SMS messages, or HELP for assistance.
4. How We Share Information
We do not sell your personal information. We only share information with:
- Service providers who help us operate the business — for example, payment processors and our telephone and SMS provider. These providers are contractually bound to protect your information and may only use it to deliver services on our behalf.
- Parts suppliers, only when necessary to source a specific part for your vehicle (for example, providing a VIN for OEM parts).
- Law enforcement or courts, when required by law, subpoena, or valid legal process.
5. Data Retention
We retain customer records for as long as needed to provide warranty service, comply with tax and accounting requirements, and resolve disputes — typically up to seven (7) years.
6. Your Rights
You may:
- Request a copy of the personal information we hold about you.
- Request correction or deletion of that information.
- Opt out of SMS messaging at any time by replying STOP.
To make a request, call us at (720) 299-4020 or mail us at the address above.
7. Security
We use reasonable administrative and technical safeguards to protect your information. No system is perfectly secure, however, and we cannot guarantee absolute security.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The "Effective Date" above will reflect the latest version. Continued use of our services after changes are posted means you accept the revised policy.
9. Contact
Questions about this Privacy Policy? Contact us:
Precision Mobile Mechanic LLC
12220 Colorado Blvd, Thornton, CO 80241
(720) 299-4020